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RETURNS / EXCHANGES:
(FOR ALL EXCEPT MEDLINE & CHEROKEE GARMENTS)
- SCROLL DOWN TO SEE MEDLINE & CHEROKEE RETURN POLICY BELOW -
All returns or exchanges must be received within 30 days of receipt. Scrubs Unlimited's first goal is 100% customer satisfaction. If you are unhappy about your shopping experience with Scrubs Unlimited, give us a chance to make it right. We do not have a problem with most returns/exchanges. Just returns/exchanges with no information about the reason of the return. Credits may take up to 2-3 weeks to complete.
Simply mail your return/exchange along with your name, phone number, address, and a note inside to box explaining the reason of your return/exchange to:(We recommend that you ship returns only by FedEX or UPS; multiple loses have been experienced using the US Postal Service and we can not be responsible for these loses.)
Scrubs Unlimited
10930 Weyburn Ave
Los Angeles, CA 90024
Restocking fee on returned items is:
20% on all Cherokee Items.
20% restocking fee on all other items not using the safe sizing program below.
No reshipping fee is required on returns. However, with any and all exchanges, you must include a check for $7.00 to Scrubs Unlimited, to cover the re-shipping costs. Any exchange that does not include the above mentioned details, (your address on the outside of the box does not count!) will be donated to charity. (So, if you want a tax deduction don't include a note.) Any return/exchange sent back to another address other than the one listed above will also be treated as a donation to charity.
SAFE SIZING ORDER PROGRAM:
Make sure you are getting the PERFECT FIT!
Here is how our Safe Sizing Program works:
• Order a test size to see how it fits. You will be charged for the garment, and shipping.
• If the size is not a perfect fit, send back the garment and we will refund not only the price of the garment, but also your shipping.
• If the size is right, and you would like to order additional sets of 3, 4, 5 or more, we will offer free shipping on that new additional order.
This ensures that you will get the right fit from the very beginning, without the hassle and expense of having to return multiple garments that do not fit with increased shipping fees.
Items that can not be returned:
- Monogrammed coats
- Garments that have been washed, even if washed without soap and ironed
- Garments that have shrunk from been washed
- Garments that come back with makeup or other stains
Exceptions would be:
- Mistakes that are our fault. (Yes, I know it's hard to believe, but, yes, every so often even the Great, Handsome, Brilliant Scrubman makes a mistake.)
- Garments that were stained or defective from the manufacturer is such an exception
(Note: We know the difference between a customer caused stain and a factory stain.)
SHIPPING LOSSES NOT DUE TO OUR NEGLIGENCE:
Shipments are considered delivered to you and not eligible for refund when we present you with a confirmed delivery receipt from the shipping firm (FEDEX, UPS, USPS). We can not be held responsible for items stolen from your door step after delivery has been confirmed.
We strive to be respectful and curteous to all customers, and we ask that we get the same in return.
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RETURN / EXCHANGE POLICY
(FOR MEDLINE & CHEROKEE SCRUBS ONLY):
We except returns on Medline Scrub products differently, so you must call (866) 267-3079 for return authorization number. RA number and shipping address will be sent within 2 business days. Customer will then ship product to the address provided. We recommend UPS or FedEX with tracking number, or USPS with delivery confirmation. Safe Sizing program also applies to Medline products.
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